inter33 is committed to protecting your personal data with the same rigour we apply to protecting your funds. This Privacy Policy explains exactly what data we collect, why we collect it, and the rights you hold over it.
Before reading the full policy, here are the six key principles that govern how inter33 handles your personal information.
We collect only the personal data that is strictly necessary to operate your account, process transactions, and comply with our legal obligations. Nothing more.
inter33 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your information is used solely to operate and improve our services.
All personal data is transmitted and stored using industry-standard 256-bit SSL/TLS encryption. Sensitive data such as payment details and identity documents are encrypted at rest.
You have the right to access, correct, and request deletion of your personal data. Requests are handled within 30 days. See Section 8 for the full list of your rights.
Where data is processed outside Malaysia, inter33 ensures appropriate safeguards are in place — including contractual protections with all third-party processors.
We do not retain personal data indefinitely. Account data is retained for the period necessary to fulfil legal and regulatory obligations and is then securely deleted.
inter33 ("inter33", "we", "us", "our") is committed to protecting and respecting the privacy of every individual who accesses, registers with, or otherwise interacts with the inter33 online casino and sports betting platform, accessible at https://inter33.cam and any associated sub-domains or applications (collectively, the "Platform").
This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored, and used by inter33. This Policy applies to all users of the Platform, including registered members, visitors who browse without registering, and individuals who contact us through any available channel.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform and are incorporated herein by reference. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
Malaysian Users: inter33 serves players across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. We process personal data in accordance with internationally recognised privacy principles and maintain appropriate safeguards for all data that passes through our systems regardless of the data subject's geographic location.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
inter33 is the Data Controller responsible for the personal data collected through the Platform. For all privacy-related enquiries, including requests to exercise your data rights, you may contact our designated Data Protection contact at:
inter33 operates under international licensing frameworks. While Malaysia does not currently maintain a domestic regulatory authority for online gaming, inter33 applies privacy standards consistent with internationally recognised frameworks to all user data, regardless of geographic location.
inter33 collects personal data in several ways — directly from you when you register or interact with the Platform, automatically through your use of the Platform, and in some cases from third parties. The categories of data collected are described below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address | Registration & account updates |
| Identity Documents | Malaysian MyKad, Passport, Driver's Licence, utility bills | KYC verification process |
| Financial Data | Bank account details, eWallet identifiers, crypto wallet addresses | Deposit & withdrawal processing |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
| Category | Examples |
|---|---|
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution |
| Usage Data | Pages visited, session duration, game history, betting records, click paths |
| Transaction Data | Deposit amounts, withdrawal requests, bonus claims, game wager amounts and outcomes |
| Location Data | Country and approximate region derived from IP address; used for geo-compliance screening only |
inter33 may receive personal data from third-party identity verification providers, payment processors (including Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, and cryptocurrency networks), and fraud prevention services. This data is used solely for the purposes of account verification, payment processing, and AML compliance, and is handled with the same protections afforded to all personal data.
inter33 processes personal data only where a lawful basis for doing so exists. The lawful bases applicable to our processing activities are:
inter33 uses personal data for the following purposes:
inter33 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:
We engage carefully vetted third-party service providers to support our operations. These include identity verification providers, payment processors, fraud detection services, cloud hosting providers, and customer support platforms. All service providers are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than providing the agreed service to inter33.
inter33 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by law, court order, or applicable regulation. We will notify you of any such disclosure to the extent permitted by law.
In the event of a merger, acquisition, or sale of all or substantially all of inter33's assets, personal data held by inter33 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new ownership.
inter33 may share your data with third parties for purposes not listed above where you have provided specific, informed consent to such sharing.
Payment Processors: When you make a deposit or request a withdrawal via Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, or a cryptocurrency network, your transaction data is necessarily shared with the relevant payment provider to facilitate the transfer. These providers operate under their own privacy policies and inter33 is not responsible for their data practices.
You hold the following rights in respect of your personal data held by inter33. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and sufficient identity verification to allow us to process it securely.
You may request a copy of the personal data inter33 holds about you, along with information about how it is being used. We will provide this within 30 days.
If any of your personal data held by inter33 is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, or where you withdraw consent. This right is subject to overriding legal retention obligations.
You may request that inter33 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is contested or a legitimate interest objection is being assessed.
Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of your personal data to transfer to another service provider.
You may object to the processing of your personal data where inter33 relies on legitimate interests as the lawful basis. You also have the right to opt out of direct marketing at any time.
Exercising Your Rights: All rights requests should be directed to [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. We do not charge a fee for standard rights requests. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written explanation.
inter33 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and gather analytics data. The categories of cookies used are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — session management, login state, security tokens | Session / up to 24 hours |
| Functional | Remembers your preferences such as language settings, game lobby layout, and notification preferences | Up to 12 months |
| Analytics | Collects anonymised data on how users navigate the Platform; used to improve features and performance | Up to 24 months |
| Security | Assists in fraud detection, bot identification, and session integrity verification | Session / up to 30 days |
Strictly necessary cookies cannot be disabled without materially impairing Platform functionality. All other cookie categories may be managed through your browser settings or the cookie preference controls within your Account settings. Note that disabling certain cookies may affect your experience of the Platform.
inter33 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and internal governance requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal / regulatory obligation |
| KYC Documents | Duration of account + 5 years after closure | AML regulatory requirement |
| Transaction Records | Duration of account + 7 years after last transaction | Financial regulatory requirement |
| Support Correspondence | 3 years from date of last interaction | Legitimate interest / dispute resolution |
| Analytics Data | Up to 24 months (anonymised) | Legitimate interest — platform improvement |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Legal accountability requirement |
Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.
inter33 operates globally and may transfer your personal data to countries outside Malaysia for processing by our service providers or within our own infrastructure. Where such transfers take place, inter33 ensures that appropriate safeguards are implemented, including:
You may request details of the safeguards applied to any specific international transfer of your data by contacting us at [email protected].
The inter33 Platform is strictly intended for individuals aged 21 years and above. inter33 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has provided personal data to inter33 without your consent, please contact us immediately at [email protected] and we will address your concern without delay.
inter33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Your Role in Security: While inter33 maintains robust security measures, you play an equally important role. Use a strong, unique password, enable two-factor authentication, and never share your login credentials. If you suspect your account has been compromised, contact us immediately at [email protected].
inter33 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will:
We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the revised terms.
For all privacy-related enquiries, requests to exercise your data rights, or complaints regarding inter33's handling of your personal data, please contact us through the following channels:
If you are not satisfied with inter33's response to your privacy complaint, you may escalate the matter through the dispute resolution channels available under the Platform's operating licence framework. Details of available escalation routes are communicated through our support team upon request.
Important Note: When submitting a data rights request by email, please include your registered email address and sufficient identifying information to allow us to verify your identity securely before processing the request. This is for your protection — we cannot action rights requests without confirming the requester's identity.
Questions about how inter33 handles your personal data? Our support team is available 24/7. Alternatively, explore our FAQ for quick answers on account, payments, and data topics.
For players aged 21 and above only. Please gamble responsibly.